Find the right information
Search shared Notion pages for answers grounded in your actual documentation.
Scenario · Support
Handle customer requests with full context.
Give Onny a customer request. It searches your Notion documentation, checks available context, prepares a clear response, and can turn a recurring product issue into a Linear ticket after approval.
Customer request received
- CustomerWhy is my import still stuck?The request and provided details are analyzed.
- ContextNotion documentation foundOnny identifies the procedure and known limitations.
- DiagnosisUnsupported format identifiedThe response explains the cause and next steps.
- Follow-upRecurring problem detectedA documented Linear issue is proposed to product.
Response ready · internal sources and product follow-up attached
Help at every step
From customer request to documented product issue
Prepare a clear response
Turn technical information into a customer-friendly answer without unnecessary jargon.
Preserve context
Summarize the problem, checks already completed, and next steps.
Find recurring requests
Group similar problems to surface topics consuming the most time.
Create product follow-up
Prepare a Linear issue with context, examples, and impact when a fix is required.
Produce a summary
Summarize handled requests and trends for product teams or founders.
How the scenario works
A request comes in; a response and follow-up come out
Provide the request
Paste the customer message or give Onny the received details.
Onny finds context
It searches authorized Notion pages and useful information.
The response is prepared
Receive a clear answer with checks or follow-up questions.
The issue is tracked
After approval, a recurring issue can become a Linear ticket or join the weekly brief.
Support management missions
- Prepare a response using our Notion documentation.
- Summarize this conversation and list missing diagnostic details.
- Turn this recurring problem into a Linear issue with reproduction steps.
- Group these ten requests by underlying problem.
- Update documentation with the validated solution.
- Every Friday, summarize recurring customer problems and proposed product actions.
Connect documentation, support, and product
Notion provides knowledge and Linear organizes follow-up. GitHub can add code context when a confirmed issue requires a technical fix. Onny preserves continuity between the customer response and the work required to prevent recurrence.
Responses under control
Onny prepares. Your team decides what to send and change.
This page does not claim an Intercom or Zendesk connection that Onny does not have yet. Requests are provided through your current channels. Notion changes, Linear creation, and sensitive actions remain governed by permissions and approvals.
- Responses grounded in authorized pages
- Internal sources preserved
- Approval before creation and modification
- No automatic customer send without a supported channel
Frequently asked questions
Does Onny connect to Intercom or Zendesk?
Not today. Provide requests through Web, Telegram, Discord, or Slack, then use Notion and Linear for context and follow-up.
Can it reply directly to customers?
It prepares the response. Sending depends on your channel and workflow; no unsupported external delivery is assumed.
Can it use my documentation?
Yes, on the Notion pages and databases you choose to share.
Can it create a Linear issue?
Yes, after the approval required for creation or modification.
Can it find recurring problems?
Yes, when you provide requests to compare or they are available in the mission context.
Respond faster without separating support from product
Connect documentation and product tracking. Onny prepares responses, preserves context, and turns repeated problems into structured action.